Cancellation Rules
Group Excursions
One-day land programs
Cancellation:Cancellation 24 hours before the program — full refund
Less than 24 hours before the program — no refund
Less than 24 hours before the program — no refund
Change:Rescheduling 24 hours before the program — possible with no extra charge
Less than 24 hours before the program — possible with a 50% surcharge
On the day of the program — not possible
Less than 24 hours before the program — possible with a 50% surcharge
On the day of the program — not possible
Sea programs and fishing
Cancellation:Cancellation 48 hours prior – full refund
Less than 48 hours – 50% withheld
Less than 24 hours – no refund
Less than 48 hours – 50% withheld
Less than 24 hours – no refund
Change:Rescheduling within 48 hours — possible without additional fees
Less than 48 hours — by arrangement
Less than 24 hours — not possible
Less than 48 hours — by arrangement
Less than 24 hours — not possible
Two-day programs
Cancellation:Cancellation 72 hours before the program — full refund*
Less than 72 hours before the program — 50% withholding
Less than 24 hours before the program — no refund
Less than 72 hours before the program — 50% withholding
Less than 24 hours before the program — no refund
Change:Rescheduling 72 hours before the program — possible with no extra charge*
Less than 72 hours before the program — possible with a 50% surcharge
On the departure day — not possible
* Regardless of the cancellation or rescheduling timing, the cost of the booked hotel may be withheld.
Less than 72 hours before the program — possible with a 50% surcharge
On the departure day — not possible
* Regardless of the cancellation or rescheduling timing, the cost of the booked hotel may be withheld.
Dalat Maximum / Dalat Ultra
Cancellation:Cancellation 72 hours before the program — full refund
Less than 72 hours before the program — no refund
Less than 72 hours before the program — no refund
Change:Rescheduling 72 hours before the program — possible with no extra charge
Less than 72 hours before the program — rescheduling is not possible
Less than 72 hours before the program — rescheduling is not possible
Air tours, flight tickets, and VinWonders / Vinpearl tickets
Cancellation:No refund
Change:Rescheduling is not possible
Intercity Tours (Sleeper Bus Transfer, Hotel Stay)
Cancellation:Cancellation 72 hours prior – full refund*
Less than 72 hours prior – 50% retained
Less than 24 hours prior – no refund possible
Less than 72 hours prior – 50% retained
Less than 24 hours prior – no refund possible
Change:Transfer request 72 hours or more in advance – possible without additional charge*
Less than 72 hours in advance – possible with a 50% surcharge
On the day of departure – not possible
* Regardless of the cancellation or transfer timeframe, the cost of sleep bus tickets will be retained, and the cost of the booked hotel may also be retained.
Less than 72 hours in advance – possible with a 50% surcharge
On the day of departure – not possible
* Regardless of the cancellation or transfer timeframe, the cost of sleep bus tickets will be retained, and the cost of the booked hotel may also be retained.
Kong Forest Adventure Park
Cancellation:Cancellation 48 hours or more in advance – full refund
Cancellation less than 48 hours in advance – no refund
Cancellation less than 48 hours in advance – no refund
Change:Rescheduling 48 hours or more in advance – possible without additional charge
Rescheduling less than 48 hours in advance – not possible
Rescheduling less than 48 hours in advance – not possible
Private Excursions
Private excursions
Cancellation:Possible only by agreement if requested more than 48 hours before the start of the program
Less than 48 hours before the program — no refund
Less than 48 hours before the program — no refund
Change:Possible only by agreement if requested more than 48 hours before the start of the program
Less than 48 hours before the program — rescheduling is not possible
Less than 48 hours before the program — rescheduling is not possible
Due to Illness
All programs
Cancellation:Cancellation / Rescheduling:
Possible by arrangement upon presentation of a hospital certificate and subject to the specific program's terms.
Exceptions:
Air tours
Programs including flights
VinWonders / Vinpearl
Intercity tours with sleeper bus
Specific multi-day programs
Possible by arrangement upon presentation of a hospital certificate and subject to the specific program's terms.
Exceptions:
Air tours
Programs including flights
VinWonders / Vinpearl
Intercity tours with sleeper bus
Specific multi-day programs
The company reserves the right to apply individual cancellation and rescheduling terms for specific programs