Website Use Agreement

1. Terms and Definitions

Website — software and a collection of materials made available at: https://tisland.link.

Buyer — an individual who has entered into an agreement for the provision of Services for personal purposes.

Service Provider — a person providing Services to the Buyer.

Services — tourism, excursion and consulting services, as well as property rental.

2. General Provisions

This Agreement governs the relationship between the Buyer and the Service Provider in connection with the provision of Services, as well as the procedure for entering into and terminating the Agreement.

3. Order Placement Procedure

  • The Buyer places an order through the Website.

  • The order constitutes an offer by the Buyer.

  • The Service Provider confirms or rejects the order.

  • If the order is rejected, the prepayment is refunded within the period prescribed by applicable law.

  • Confirmation information is available in the personal account and the voucher.

4. Payment Procedure

Payments are made by non-cash payment through the Website or by another method agreed between the Buyer and the Service Provider.

The Company may retain an agency fee. Information about its amount is published on the Website.

5. Refunds

Refunds are available in the following cases:

  • refusal by the Service Provider;

  • cancellation by the Buyer in compliance with the Cancellation Rules;

  • the occurrence of force majeure circumstances.

Applications must be sent to support@tisland.travel. A decision is made within 5 business days.

6. Liability and Dispute Resolution

The Company is not responsible for the quality of the Services provided by the Service Provider.

Claims concerning the quality of the Services must be submitted to the Service Provider.

The Company's liability is limited to the amount of remuneration received for the specific transaction.

Disputes are resolved out of court; if no agreement is reached, they are resolved in court in accordance with applicable law.

7. Other Conditions

The Agreement is deemed concluded:

  • upon payment; or

  • upon confirmation of the booking, if payment is made when the Services are provided.

The Company may:

  • suspend access to the Website in the event of a violation of the terms;

  • unilaterally amend the terms of the Agreement.

Publication of changes on the Website constitutes due notice.